Returns & Exchanges

1. Customization — no return, no exchange

Any product that includes customization is made specifically for you and cannot be resold as standard stock. For this reason, we do not accept returns or exchanges on orders that include:

• A name printed on the shirt (paid customization)
• A custom jersey number that is not from the product's standard available number list (paid customization)
• Any combination of the above on one or more items in your order

Please double-check spelling, number, and size before placing your order. If you need help, contact us before checkout at orders@webverse.pk.

2. Non-customized orders — exchange only (no return)

If your item is not customized (no printed name and no custom number fee applied), you may request an exchange — not a refund — in these cases only:

• Size exchange: swap for the same article in a different size, if the requested size is in stock.
• Article exchange: swap for a different product of equal or greater value; if the new article costs more, you pay the difference. We do not refund the difference if the new article costs less.

To qualify for an exchange, the item must:

• Be unused, unworn, and unwashed, with original tags attached (if applicable)
• Be in the same condition as when delivered
• Be reported within 3 days of delivery
• Not be part of a sale or clearance item marked "final sale" (if offered)

3. Defective or wrong item sent

If we sent the wrong size, wrong article, or a defective product and the item was not customized, contact us within 48 hours of delivery with your order number and photos. We will arrange a replacement or exchange at our cost. This is not a cash return unless we cannot fulfill a replacement and agree otherwise in writing.

If the error relates to customization you approved at checkout (e.g. typo in the name you entered), we cannot accept return or exchange.

4. How to request an exchange

1. Email orders@webverse.pk or message us on Instagram @webverse.pk with your order number.
2. State whether you need a size exchange or an article exchange, and what you would like instead.
3. Wait for our confirmation before shipping anything back. Unauthorized returns will not be accepted.
4. If return shipping is required for a non-customized exchange, shipping costs may apply unless the mistake was ours.

5. Cash on delivery (COD)

Because we do not offer returns, please inspect your parcel at delivery when possible. Exchange requests for eligible non-customized items still follow the rules above; we do not issue cash refunds for COD orders except where required by law and explicitly agreed by WEBVERSE in writing.

6. Questions

For any questions about this policy, contact orders@webverse.pk or WhatsApp/call +92 300 0000000. We're happy to help before you order.